When stakes are high, even routine encounters can derail. In this clinician-led session, develop a practical framework for why conflicts arise, understand how illness shapes behaviors, and list key physician, patient, and family factors. Identify effective responses and describe system-level fixes that align teams with patients and families so you reduce escalations, strengthen trust, and deliver calmer, safer care.
Credit & MOC Details
Credit information is provided by the course provider. We recommend confirming credit eligibility with the provider or your licensing board before starting the activity.
Credit types
MOC types
FDA REMS
Qualifies for MIPS
Target Specialties
Pricing
CME included with membership
| SHM Converge On Demand 2026 - Lower Price (likely Member) | $525 |
| SHM Converge On Demand 2026 - Higher Price (likely Non-Member) | $685 |
| Individual CME Course - Non-Member | $95 |
| Individual CME Course - Free Tier | Free |
Collected from the provider’s public pages · source
Specialties served/covered
- Addiction Medicine
- Advanced Heart Failure & Transplant Cardiology
- Cardiovascular Disease
- Clinical Informatics
- Clinician Wellness & Burnout
- Communication & Shared Decision-Making
- Diagnostic Radiology
- Emergency Medicine
- Endocrinology, Diabetes & Metabolism
- Gastroenterology
- General & Adult Psychiatry
- General Internal Medicine
- Health Equity & Inclusion
- Hematology
- Hospice & Palliative Medicine
- Hospital Medicine
- Infectious Disease
- Medical Leadership & Administration
- Medical Oncology
- Nephrology
- Patient Safety & Quality Improvement
- Practice Management & Ethics
- Pulmonary Disease
- Rheumatology
- Trauma Surgery
- Vascular Neurology
- Cardio-Vascular
- Cross-Specialty
- Emergency & Critical Care
- GI & Liver
- Infectious Disease
- Internal Medicine
- Medical Subspecialties
- Neurology
- Oncology & Hematology
- Pain & Palliative
- Primary care
- Psychiatry
- Radiology
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- On-demand / recorded video
- Credit · Up to 1 credit
- $95
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ReleasedApr 24, 2026
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Last day to claim creditApr 24, 2029 3 years left
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