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The Sullivan Group

  • Patient Readmission
  • Patient Transfer

Handoffs, Transitions and Discharges: Key Moments in Patient Care

Today’s complex healthcare system relies on handoffs and transitions to move patients and their personal medical information through a maze of providers and institutions. Literally thousands of hospital handoffs and transitions occur each day. Unfortunately, and all too often, healthcare handoffs are catalysts for communication errors that result in significant adverse events and patient harm. Medication information, in particular, is at risk of being miscommunicated or omitted at points of patient transition. In addition, one of the most pressing patient safety topics of our time is the need to reduce unnecessary hospital readmissions. With the advent of healthcare reform, institutions with elevated hospital readmission rates are being put at a financial disadvantage for reimbursement purposes.

In this activity, we outline communication and process related challenges associated with healthcare handoffs, transitions, and discharges, and provide strategies and techniques to help improve communication, decrease patient risk, and reduce liability, risk, and costs. After completing this activity, practitioners should be able to: use a standardized handoff technique (such as SBAR) to improve communication during handoffs/transitions; employ basic steps to reconcile medications across the continuum of a patient’s care; and plan a hospital discharge conversation that includes all of the pertinent information necessary to insure a safe departure from the hospital and successful follow-up, as well as confirmation of patient understanding of key directives.

Credit & MOC Details

Credit information is provided by the course provider. We recommend confirming credit eligibility with the provider or your licensing board before starting the activity.

Credit types

AMA PRA Category 1 Credit™Up to 2 credits

MOC types

No MOC

FDA REMS

No

Qualifies for MIPS

No
  • Case-based learning
  • Credit · Up to 2 credits
  • Fee · varies
  • Released
    Nov 20, 2025
  • Last day to claim credit
    Nov 20, 2028 2 years left